Shipping policy
Shipping Policy
At Sivra Jewels, we are committed to delivering your jewelry safely, securely, and on time. Please review our shipping policy below for full details.
1. Order Processing Time
All orders are carefully prepared and processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Customized or made-to-order pieces may require additional processing time. Any extended timelines will be clearly communicated at the time of purchase.
2. Shipping Methods & Delivery Time
We offer reliable shipping services to ensure your order arrives in perfect condition.
- Standard Shipping: 10–12 business days
- Express Shipping: 5–7 business days (where available)
Delivery times may vary depending on your location, selected shipping method, and external factors such as customs clearance or courier delays.
3. Shipping Charges
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, Sivra Jewels may offer free shipping promotions, which will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor your shipment until delivery.
5. International Shipping
We ship internationally. Please note:
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Delivery timelines may vary due to customs processing in the destination country.
6. Secure Packaging
All Sivra Jewels orders are shipped in secure, discreet, and protective packaging to ensure your jewelry arrives safely and in pristine condition.
7. Incorrect Address & Failed Delivery
Please ensure your shipping address is accurate at checkout. Sivra Jewels is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
8. Delays & Force Majeure
While we strive to meet estimated delivery timelines, Sivra Jewels is not liable for delays caused by circumstances beyond our control, including courier disruptions, weather conditions, customs processing, or other unforeseen events.
9. Questions or Support
If you have any questions regarding shipping or your order, please contact us at:
Our team will be happy to assist you.